Comments on: Lifelock

By: Kate

Kate — Wed, 20 Feb 2013 03:09:42 +0000

THANK YOU for writing this! I already contacted all of the Consumer Watch news channels in my area (SF Bay Area) today to get a story started on them. I signed up with LifeLock 1.5 yrs ago after my identity was stolen. In that time the thief has successfully managed to open 2 accounts (that I know of). I’ve never received an alert or notification from LifeLock for either of these. With both accounts I just happened to find out. I would like to sue them to high heaven if I could.

I’m a marketer by profession and their messaging is completely misleading. When you sign up on the phone they lure you in on how awesome their benefits, protection and coverage is. Both of these fraudulent accounts opened used my SS#, which they claim they protect, IDENTITY = SS# Please let me know if you come across a civil action suit against LifeLock. I’d be happy to jump on the bandwagon!

By: Pete G

Pete G — Tue, 08 Jan 2013 11:47:50 +0000

We used LifeLock for about two years.
After several problems with fraud that Lifelock didn’t even know I stopped paying them.
The Credit reporting agencies are criminal.
They let almost anyone file a claim against you. You can hardly get your info and getting them to remove fraudulent info is nearly impossible.
Since 1985 an really strange name, “Geneaux XXXX” has been on the CR at my home address. Later my wife had a previous address in Houston show up. Not so. Never been to the address. Later I was added to that same bogus address. Then Geneaux showed up on them.
Well I have tried several times to get this corrected. I’ve had no success. Now they have the three of us, me, wife, and mysterious Geneaux having lived in Houston, two addresses, Conroe, TX, Nope not so, Mont Belview, tx nope never even been there.
Wonder where they will put us next.

These credit reporting agencies should be done away. They are really bad.

By: Jeremy

Jeremy — Thu, 03 Jan 2013 20:39:55 +0000

Your comment is a little confusing and also absurd. If you read what I wrote, you’d see that the issues with Lifelock have exactly nothing to do with what you claim an everything to do with being misleading and not offering anything of value. It’s not that “you can do it yourself”, it’s that, for the most part, Lifelock leaves you to do everything yourself whether you use their service or not.

By: Keven

Keven — Mon, 31 Dec 2012 14:48:31 +0000

Wow buddy, you really have a hard on for life lock. I’m not a fan, but you treat anything they do as wrong because you can do it yourself. And with a vengeance…
Guess what, some people either don’t have the time or the desire and they want to PAY a trustworthy company to do it. How about an unbiased review of what they do.
jezzz

By: Jeremy

Jeremy — Sat, 15 Dec 2012 15:58:59 +0000

$25 a month!? Wow!

I’m thrilled if I helped you see what you were actually getting for your money (not a whole lot). Though your credit reports are now protected with the freeze, remember to be stubborn about giving away any important data to businesses or anyone else that asks for it (what I call “Data Defense”). The less information that’s out there, the less likely the bad guys will come across it.

By: A User

A User — Sat, 15 Dec 2012 03:23:38 +0000

Jeremy, I gotta thank you for this. I also have to admit initially I could relate to your very first comment’s words (from user Identity Theft Protection) and found you coming off harsh. By the time I read your post, I had already bought the ultimate plan from LifeLock and placed a credit alert on my file. I was happy to be doing “something” about my situation; you bursted my bubble. It felt as if LifeLock was paying off because I received a credit alert from them (a false-positive). However, when I received an alert for a fraudulent activity, I realized how near useless their service really is. The alert helped to keep me informed about the incident but even though I had to contact LifeLock to do not sure exactly what anymore (I called them, spent 20 seconds letting them know the activity was fraudulent and 10-15 minutes updating my account information, though it was already up to date), in the end, I did all the leg-work anyway: I contacted the business from their credit alert which found a new fraudulent account (they were able to close it) and then I contacted the police. To this date, I’m not sure what LifeLock actually did for me besides notifying me of the alert. They claimed they would follow up and contact third-party entities; yeah, I held my breath for that. I call in with what was an emergency to me and they’re gonna have me update my information? If you can’t empathize and at least fake like it’s an emergency and equally important to you too, then you don’t deserve my money. That’s not $25/month worth of service. I took your advice and froze my credit via all 3 agencies and feel much more at ease now. Will be cancelling my LifeLock membership in a few days; have to admit the aggregation of my public records search and the alerts do have some usefulness, just not $25/month worth and fall short of what someone whose identity has been compromised expects and deserves. Thanks again for posting this and your readers for commenting and helping me make the right choice.

By: Jeremy

Jeremy — Thu, 25 Oct 2012 14:37:10 +0000

Good advice, though using a credit card is far safer than Debit cards for anything where the card number is stored or transmitted in a database (like when buying things online). Check out http://www.thegeekprofessor.com/guides/identity-theft/federal-credit-card-liability-limit/

By: Annette

Annette — Wed, 24 Oct 2012 21:38:16 +0000

I am dealing with ‘phantom scammers’ (men with heavy Indian accects who call ans demand money from you to pay for a payday loan you never got,or will give your info to the police) and have optoutprescreen and 90-day credit bureau monitoring. What you need to do is tell the IRS (no joke!). The IRS has 3 of identity theft: first, you already are a victim; second, your wallet or purse was stolen; and third, the above mentioned did not happen but there are circumstances that might lead to identity theft. Fill out the form and tell them your circumstances and they will be contact you of the investigation. The optoutpresreen is excellent, as well as a constant use of a cross-cut shredder. Other than the shredder, ($40 maybe) the rest is free and should not have to pay someone to them for you. The scare tactics used in their commercials is shameful, and will make you use pre-paid debit cards-or use only cash only(obtained from your bank of course).

By: MC

MC — Wed, 03 Oct 2012 23:09:19 +0000

I’ve been a member of LifeLock since 2008…. it has changed over the years (and they never notified me). I just opened a CC account and a month later, I never got a letter in the mail to let me know that an account was opened in my name. I called and they said it was b/c that merchant wasn’t on their list. Oh really? Nobody let me know of a “Merchant List”.

Also, I haven’t received my credit report in about 2 years…. I called and they said that the bureaus aren’t sending them out for them anymore. Ok, so “Why am I paying LifeLock??” Grrrr… I took about an hour to get them myself this evening. /

By: Charles Gerty

Charles Gerty — Fri, 22 Jun 2012 07:50:09 +0000

Wow! Great find! I had the information filled out at LifeLock and something told me to Google before I clicked submit. Never clicked it.