AirTran And Old-School Customer Service
It looks like some companies haven't forgotten what customer service is supposed to mean. Airtran reportedly corrected a mistaken booking and didn't charge anything to do it!
A lady accidentally booked her flight from Baltimore instead of Philadelphia, most likely do to website form goofs or just plain human error.
I have no idea why these two ticket counter attendants took it upon themselves to help me out of such a stupid mistake, but I really appreciate their assistance. The situation was entirely and completely my fault, yet they fixed it for me. Frankly, I was shocked; in an age when airlines charge for everything from extra pretzels to water bottles, I was completely floored that my ticket was corrected at no charge. But more than that, I'm grateful. I haven't flown Airtran very many times but if this is any indication of the level of service provided, Airtran is becoming my preferred airline.I couldn't have said it better myself. For today at least, AirTran, you deserve a kudos!
Tags: AirTran, Customer Service