Sprint/Nextel Extended Customer Contracts Without Warning

(Image used under: Creative Commons 2.0 [SRC])

Sprint used any minor changes to service plans to extend customer contracts by up to two years.

“When you receive complaints across the board, from firefighters to lawyers, from retirees to construction workers, all of whom feel they were unfairly manipulated by their cell phone company, you have a problem, ? Attorney General Lori Swanson said. She was joined at a State Capitol news conference by a number of Minnesota consumers who described their problems with the company.

In other words, these aren't people who are not paying attention to the legal agreements and they're most likely not lying to get out of their agreements. In fact, the article says that Sprint has had over 30 thousand complaints against them in the last 3 years registered with the Better Business Bureau.

I knew ATT/Cingular was bad, but I didn't know about Sprint. That doesn't leave many carriers to choose from.