Unscrewed: The Consumer’s Guide to Getting What You Paid For

Unscrewed: The Consumer's Guide to Getting What You Paid For: Burley
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This book is very similar to another of my favorites: How to Complain for Fun And Profit, but the difference is that the complain book is about getting resolution for being treated badly, bad customer service, or otherwise making a case for why a company should consider giving you a break/a pass/or exception.

Unscrewed is a lot more aggressive, but effective in situations where a company owes you something, but refuses to comply. It's not for the weak of heart, but it does give you techniques to get resolution quickly and effectively as long as you are willing to hold their feet to the fire.

For those who are resolute not to be taken advantage of, this is a must have.