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I, Jeremy Duffy, actually recommend and think is worth checking out.
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USPS Insurance

Do you really know the terms? Can you actually collect?
(Image copyright Jeremy Duffy)

As with most insurance deals, the odds are greatly stacked against you. I know this. You probably knew it. And yet, we've probably both agreed to buy insurance on shipped items at least once or twice... and why not? The insurance prices are fairly cheap are presented as being so straightforward: "Would you like to buy insurance?" they ask. "How much coverage do you want?" they ask. "Here's your receipt" they say.

But after eight months of dogging the USPS through their claim process, after being repeatedly ignored, then finally denied my claim, and appeal, and then dismissed by the Postal Regulatory Commission I came to understand that I had several critical misconceptions about USPS insurance. If you want to avoid a similar hassle, learn from my mistake: never buy USPS insurance again until you fully understand it (and probably not even then).

This thing has some pretty critical info hiding on the back. Don't miss it!

During my first... or maybe second appeal of their refusal to pay for my damaged goods, the USPS Consumer Relations Specialist wrote, "It's the consumer's legal and moral responsibility to read the receipt". Strange seeming advice I thought, but after a trip to the local post office and requesting to look at an insurance slip (I didn't have any on hand), I found out that there are detailed terms and conditions hiding on the back.

Well dang.

All that time... How could I possibly have missed the terms and conditions this long? As you know, every USPS employee diligently offers the insurance details before the purchase so you can review them before making he decision to buy.

Wait? They don't!? That's odd...

Well at least they're sure to tell you when they hand the insurance stub to you, "please read the terms of insurance on the back side". Or maybe they turned it over so that it's the first thing you see and simply say, "here are the terms, probably should read these".

Not that either? Strange...

What I have been told is that the insurance covers loss and damage and that's the basis under which I decided to purchase it. In my limited legal experience, an offer made followed by acceptance and exchange of consideration (money) makes a binding contract. Who knew that I was also "responsible" for examining anything they hand me in case there are modifying conditions printed somewhere?

Sadly, while there are plenty of pictures of the front of USPS insurance slips on their website, there are no pictures of the back to be found. So for your convenience, here's a copy of mine:

The back side of a USPS insurance slip (click to enlarge)

If you ever feel like USPS insurance might be a good idea, you probably out to think hard about what these requirements really mean:

1. Payout hijinks

The USPS only has to pay you whatever the deprecated value of your item is. The first thing you should be asking is, "how do they calculate deprecation"? Of course it's possible that they'd be fair and reasonable about it, but an even more important point to consider is this: Do you still have your original purchase receipt for the item?

You see, they can't calculate deprecation unless they know how much you paid for it. If you purchase items online or are very good about keeping copies of purchase receipts you may be fine, but most people don't keep receipts for most of the items they buy. Or worse, what if it was a gift? What if you bought it used or at a garage sale? Per item 3 of their required documentation for your claim, you are out of luck.

If your lost or damaged items were purchased used or you no longer have the purchase receipt, your claim may be denied.

2. Take pictures

Taking pictures of broken things does seem like common sense, but in this particular case since I was shipping these extremely long distance, I took pictures of the box contents before shipping as well.

Before: Double-boxed and every space filled with wadded-up plastic bags.
After: What the heck did they do that would snap the handle off a my pot?

But pictures aren't enough.

The USPS requires that you return the package to their offices for inspection including: "the damaged item, the mailing container, any wrapping/packaging, and all other contents that were in the package". But if you don't know about this requirement (written in bold on the insurance slip), you might unpack and throw away the box and shipping material like I did.

They say you have 60 days after the date of mailing to file, but unless you're willing to set the items aside and not use them or carefully catalog the contents and reconstruct them when you're ready to go down the post office, you're better off going right away... heck, open every box IN the post office if you can!

Time is your enemy. For best results, open your packages immediately (at the post office if you can) and inspect everything for damage right away.

3. More documentation

If you purchase postage and insurance online, you can print copies at any time for your claim, but if you buy it at the post office: be wary. You must have the original insurance slip to qualify for coverage. That means if you lose it or you think everything's fine and you throw it away before discovering the lost/damaged item, too bad.

Luckily, if the insurance sticker is still present on your package (and you didn't discard the box per point #2 above), then that counts as proof of insurance.

The USPS doesn't keep computer records of post-office-purchased insurance. If you can't prove coverage, you lose it.

4. No coverage for fragile items

Interestingly enough, DMM 609, "Filing Indemnity Claims for Loss or Damage" states that the USPS is exempt from paying insurance claims on anything where the "Fragile nature of article prevented its safe carriage in the mail, regardless of packaging". In other words, fragile items aren't valid for insurance. Period.

5. If you sign, you're out of time

Here's another gem: "Loss after items signed for by the addressee, the addressee’s agent, or delivery employee if authorized under the applicable standards". That means that if you sign for a package before carefully inspecting it for any possible damage, you have waived all rights to file a claim. A signature signs the death certificate for your insurance coverage.

6. And on, and on...

"Mail not bearing the complete names and addresses of the mailer and addressee, or is undeliverable as addressed to either the addressee or the mailer". Uh... does that count if you don't enter the full zip code? Because almost no one I know knows the full 11 digit zip code. What if the to/from information is damaged BY the USPS in transit? Does that invalidate the insurance too? After all, they don't keep to and from information in their computer systems so the only proof is on the package itself.

Here's one for the folks using expensive computer software: among the items excluded from coverage are: "software installed onto computers that have been lost or damaged". In other words, if your computer is lost or damaged, only the hardware itself is eligible for replacement.

Lastly, only superficial damage is covered: "No coverage is provided for... concealed damage". If your item's internal workings are damaged in shipping, but it looks pristine on the outside, it seems they can deny your claim.

In conclusion

If you want to buy insurance, more power to you, but even having dealt with a variety of insurance plans and programs through the years, I've never seen one this hard to use before. And I've certainly never encountered one where that claims they can hold you to terms and conditions that they never clearly provide. Buyer beware.

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14 Comments to “Why buying USPS insurance on your packages is probably a really bad idea”

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USPS LOST a $325 item, insured with tracking. I had to refund the buyer. The USPS website is there to FRUSTRATE YOU, and not give service. They want more information than is necessary, and then the site tells you that you failed in the description. That is a LIE. THE SITE JUST FAILS ON A CLAIM. So you have to get a claim form and do it that way. Who knows if I will get paid my insurance money!

    so did you got your insurance money Rick? mine is a over $1500 value claim and the report came back with $50 paid out. I mean wtf????

      In my case, about $350 and yes, I did, but only because I kept email and mailing people further up the chain until someone got tired of me.

        I am also having the same problem. They keep telling me the item I sold is $50. I provided an invoice showing I sold it for $247. I had to reimburse the recipient the $247 and am still fighting USPS. Not sure who to contact next. I haven’t got past the people at the 800 number. Any advice on who to contact will be appreciated.

I have had USPS lose or misdeliver a half dozen packages in the last two years, all of which i paid extra for insurance for. They have never once paid out on a claim, even when I sent receipts. Also packages to NYC have routinely been marked “delivered” a full day or two BEFORE they are actually delivered. They do that to meet priority mail delivery quotas, but that causes a huge problem when they actually lose something they claimed was delivered. Its just not worth sending anything expensive through them and the insurance is definitely just a ripoff

Steve Miller says:

Now going on 60 days and no decision or payment for iPad damaged screen from USPS. Big mistake USPS. You are now going to lose all my business. That will cost you way more then my insurance claim. I will be shutting down my P.O. Box and no longer using USPS for shipping. If you ship via Federal Express or UPS you can file against them in small claims court. You can’t use small claims court against USPS which makes them above the laws that others have go by. You have to appeal twice their decision, but so far they will not make a decision, so what now? If you are denied on 2x appeals you then have to file at a court in Washington DC. My advice: Only use USPS for letters. Buyer Beware!

I purchased insurance for an item and I was glad i did. The customer I mailed the item to said it arrived broken. They sent it back to me. I reimbursed them. I took pictures of the item and the web page to show what i sold it for with my iPhone and sent it to the usps. My claim was approved in 3 days. It’s explained on their website step by step. It’s also Important to keep your receipt.

    Given that the above hasn’t changed to my knowledge, I’d say you were lucky. In the end, the important thing is that you were taken care of so that’s good.

Hi Jeremy – Good to know. Sorry dude. By the way, have you tried third-party shipping insurance? It’s supposed to be better and much cheaper than carrier insurance (any carrier, especially USPS). Most of those outfits seem oriented to businesses that are shipping to customers, but I know that InsurePost sells to individuals for single shipments. There might be others.

Oh, and you keep saying “deprecated” when I think you mean depreciated.

You think claiming USPS insurance is hard? Try receiving a damaged international shipment from a country like Japan via USPS and trying to get the insurance money. USPS wont let you start the claim online for international packages unless it was outgoing from the USA to another country but the seller from Japan will say that in order to start the claim process with Japan Post the buyer has to take the damaged shipment to USPS for inspection and then get a form with some postal stamps on it. I tried getting the said form with postal stamps at two USPS locations near me and they brushed me off saying “we dont do that here, call over the phone” I called the 1-800 number and after 2 hours got someone to answer, they said that the local USPS Stores are supposed to inspect the package for damage and if they dont then I should ask to speak to their supervisor or manager. I tell you this process is such a hassle with USPS, I’m switching to DHL instead of picking EMS from now on.

The USPS completely destroyed a properly packaged computer I sent in for warranty service. I paid for insurance. The customer service rep at the computer manufacturer told me to let them handle the claim on my behalf “or else you’ll never get paid”. The claim was handled in a timely fashion. When I got the check from the USPS I cashed it at the counter. The USPS employee told me that that was the first time she EVER saw them actually pay a claim and that she thought it was impossible. My only guess is that the computer manufacturer with it’s in-house legal team knows what buttons to push to make USPS honor their insurance.

But the important takeaway is what the USPS employee told me- she sold insurance all day long (because she’s required to push it) and told me that she had never seen them pay out before.

Lawrence McCauley says:

I Have a comment regarding usps .1. they are billions of dollars in debt ,a government schedule system (GS employee) and the system is broken. a stamp when I was kid was in cents went up to 5 cents and look where it is now. They claim that priority mail 2 to 3 day service can be tracked but…..with the current Tracking system on any given day it does not tell you where the package is only that it is in transit and delivery wil be on a given day .if ti does not arrive you use the tracking number and it will of course tell you it is in transit and will be late ..they might update the track . on the 6th day fro shipping USPS says my priority mail 2 day shipping package is deemed late 5 days s past the shipping date , and the tracking number does not even up date at this point .It is at this point you have a good idea they have lost awareness of the location of priority mail package. The girl at the post office said she could not even find the package if she wanted to . She typed in the tracking number ad told me what I already knew.Your package is in transit and will be delayed . She did say it could arrive tomorrow , maybe in weeks or not at all.The post office could not find the package to save their lives .The seller did not put insurance on a 264 dollar item because he had never had any problems . The usps in my area in the past has lost my mail 4 to 5 times ,as I have received statements telling me I am over due. one has to canccel payments ,sent out payments AGAIN HOPING THIS ONE MAKMES IT TO ITS INTENDED LOCATION. I have received mail of individuals who don’t live anywhere near me . I have had several other items sent thru Usps ,not priority mail, and be so late that the vender gave me a refund. I suppose it is different in different parts of the US but I find the usps to have grown to big for their britches and they have become a necessary burden . They want the tax payers money but I believe they have forgotten. about the taxpayer.

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