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AirTran And Old-School Customer Service

Saturday, March 23rd, 2019 (No comments yet)

It looks like some companies haven't forgotten what customer service is supposed to mean. Airtran reportedly corrected a mistaken booking and didn't charge anything to do it!

A lady accidentally booked her flight from Baltimore instead of Philadelphia, most likely do to website form goofs or just plain human error.

I have no idea why these two ticket counter attendants took it upon themselves to help me out of such a stupid mistake, but I really appreciate their assistance. The situation was entirely and completely my fault, yet they fixed it for me. Frankly, I was shocked; in an age when airlines charge for everything from extra pretzels to water bottles, I was completely floored that my ticket was corrected at no charge. But more than that, I'm grateful. I haven't flown Airtran very many times but if this is any indication of the level of service provided, Airtran is becoming my preferred airline.

I couldn't have said it better myself. For today at least, AirTran, you deserve a kudos!