Google Fails to “Not be Evil”
(Image used under: Creative Commons 2.0 [SRC])
For a company who's motto is "Don't be Evil", they sure aren't putting up much of a fight in their slide towards wretchedness.
I love Google’s technology, don’t get me wrong. But I think Google has turned a page here. They have now enabled a piece of software that is hard to remove and forces users to look at a really bad page. In fact, Google knows that this provides users with a dramatically worse experience.Of course, Microsoft has done this for years. If you type a wrong address into IE, it automatically comes up with an MSN search page. But I don't agree that it's hard to uninstall, just that people who don't know better won't realize that they CAN uninstall it.
I DO agree that this is a bad move on Google's part. If they are truly trying to create a better customer experience and make some money on the way, they made a bad move here. What they've done instead (and Dell too), is make some money by making a worse experience for the customer.
Tags: Customer Abuse, GoogleShare This
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