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AirTran And Old-School Customer Service

Saturday, March 23rd, 2019 (No comments yet)

It looks like some companies haven't forgotten what customer service is supposed to mean. Airtran reportedly corrected a mistaken booking and didn't charge anything to do it!

A lady accidentally booked her flight from Baltimore instead of Philadelphia, most likely do to website form goofs or just plain human error.

I have no idea why these two ticket counter attendants took it upon themselves to help me out of such a stupid mistake, but I really appreciate their assistance. The situation was entirely and completely my fault, yet they fixed it for me. Frankly, I was shocked; in an age when airlines charge for everything from extra pretzels to water bottles, I was completely floored that my ticket was corrected at no charge. But more than that, I'm grateful. I haven't flown Airtran very many times but if this is any indication of the level of service provided, Airtran is becoming my preferred airline.

I couldn't have said it better myself. For today at least, AirTran, you deserve a kudos!

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Check out one of my guides/tutorials:

warranties Tutorial
|INDEX|next: Extended Warranties
First, always learn what coverage you get for free from the manufacturer.
When offered an extended warranty, make sure you understand the basics.
They want you to buy it, but is it as easy to use as they say?
Know beforehand what circumstances and terms put the purchase of a warranty in your favor
Once you need to use the warranty, make sure you know the steps to take.
Finally, learn why you should even bother with this mess.
Now it's time to make the decision of whether to buy or not.

... or check out any of my other guides and tutorials by clicking here!

Manufacturer Warranties

Products you purchase in the store almost always have warranties already. Depending on how good it is, you could be completely wasting your money buying an extended one when the default one will do.

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Extended Warranties

What is an extended warranty and how do you know when you see one?

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Surprise! You're Not Covered

If you're going to spend your money on a warranty, first consider all the factors.

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Learning the Warranty Odds

Learn what important aspects of a warranty you need to look for to make sure you're getting a good deal.

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How to Use Your Warranty

Once it's time to use your warranty, make sure you know how to navigate the system.

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Warranty Successes

Read some examples of how I've personally used warranties in my favor over the years.

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Warranty Decision

In the end, how do you decide whether to buy the warranty or not?

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