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Desperate T-Mobile Rep Tries to Retain New Iphone Customer

Tuesday, July 3rd, 2007 (No comments yet)
From the "Wow that's funny, though very, very sad" department, we hear a story of a T-Mobile rep who tries desperately to keep a customer from cancelling his account because of buying the new iPhone.
The best part is probably when Vic asks Matt if he still wants to stay with Tmobile and Matt says, "No," and then Vic asks, "Was that a yes?" They try to sell him to taking to the Tmobile Wing, give him a month of free service, or reduce his service fee to $20 a month and keep his phone "as a backup."
Though very funny because this happened to someone with the tenacity to see it through, it's sad because this is the kind of back-handed harrassement that customers often have to go through to cancel services. Just look at the famous AOL cancellation video from not that long ago. Of course, the other sad part is that the iPhone is AT&T service which we all know to avoid.

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Citizens Against Government Waste - CAGW

Citizens Against Government Waste - CAGW

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Consumers Against Supermarket Privacy Invasion and Numbering - CASPIAN

Consumers Against Supermarket Privacy Invasion And Numbering - CASPIAN

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The Electronic Frontier Foundation (EFF)

The Electronic Frontier Foundation (a.k.a. the EFF) - a nonprofit group of passionate people — lawyers, technologists, volunteers, and visionaries — working to protect your digital rights.

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The American Civil Liberties Union - ACLU

The American Civil Liberties Union - ACLU

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Public Citizen

Public Citizen - A group of non-profit lawyers specializing in freedom of speech and other basic American rights.

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The Electronic Privacy Information Center - EPIC

The Electronic Privacy Information Center - EPIC

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