Sunday, March 31st, 2019 (
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Some new game manufacturers are requiring that the game system you play with have an Internet connection so the game can authenticate itself every few days. Most people are pretty adverse to being treated like criminals just to play a game much like they'd resent a screeching corporate harpy who strikes their hands with a ruler every time they do something that the company deems "unworthy".
Well since the company can't afford to train and assign a corporate harpy to each and every player, they instead put restrictive software that calls home and says, "yup, this guy's still ok". Should the software not be able to call home, like a spy under strict orders to lie low, the game will refuse to operate until given an Internet connection by which to phone home to command.
The funny thing about this is that most of their market will happily and quickly buy their games, but when they put in the screws, those same customers will refuse. However, being avid gamers and fans, when presented with the ability and opportunity to download a cracked copy, they are much more likely to do so since they will still want to play the game.
Tags:
Customer Abuse,
DRM
Thursday, April 4th, 2019 (
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If you weren't already suspicious of such services, you should be. Companies like this that prety on the weak and defenseless while simultaneously pretending to offer a helping hand are the worst kind of scum.
Tags:
Customer Abuse,
Debt,
Scams - Ripoffs - Dirty Tricks
Tuesday, April 16th, 2019 (
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Ever tried to cancel a service only to be drawn and quartered by the employees who's job it is to prevent you from canceling? It doesn't seem fair really, all you want to do is cancel a service, but if you do so successfully, some shmuck on the other end gets a negative mark on his/her record. Well, that's not really your problem so use the advice in the Consumerists "9 Confessions of a Retentions Representative" to make your way through the process with minimal effort (including advice about getting out of an early termination fee).
Tags:
AOL,
Customer Abuse,
Retention
Wednesday, April 17th, 2019 (
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A judge just ruled against the RIAA's theory of "making available". What this means is that the RIAA can't pursue a lawsuit solely on the fact that someone has a song available for download, but that someone actually downloaded it from them.
This one ruling could derail future (and past?) RIAA lawsuits and make filesharing a whole lot safer for the masses. Interestingly enough, the judge also helpfully offered the defendant a bunch of other possible defences that they could have used which the judge (presumably) would have ruled in their favor with.
Tags:
Customer Abuse,
RIAA
Tuesday, April 16th, 2019 (
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Because of fears of data sharing, data loss, and inappropriate disclosure, people are circumventing their doctors and insurance companies when getting DNA tests. Smart people.
Can and would they use your DNA results against you? Do credit card companies raise your rates according to unrelated things on your credit report? Do insurance companies raise your rates due to traffic tickets that have little to do with telling how good or safe a driver you are?
Like I said, avoiding a record of your DNA is a smart idea.
Tags:
Customer Abuse,
DNA,
HIPAA,
Hospitals,
Insurance
Tuesday, April 30th, 2019 (
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Sprint used any minor changes to service plans to extend customer contracts by up to two years.

“When you receive complaints across the board, from firefighters to lawyers, from retirees to construction workers, all of whom feel they were unfairly manipulated by their cell phone company, you have a problem, ? Attorney General Lori Swanson said. She was joined at a State Capitol news conference by a number of Minnesota consumers who described their problems with the company.

In other words, these aren't people who are not paying attention to the legal agreements and they're most likely not lying to get out of their agreements. In fact, the article says that Sprint has had over 30 thousand complaints against them in the last 3 years registered with the Better Business Bureau.
I knew ATT/Cingular was bad, but I didn't know about Sprint. That doesn't leave many carriers to choose from.
Tags:
Customer Abuse,
Phone Service,
Sprint
Tuesday, April 30th, 2019 (
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The new Terms of Service agreement from AT&T is really something. If you get caught bad-mouthing AT&T, you could find yourself with no service.

Translation: "conduct" that AT&T "believes" "tends to damage" its name, or the name of its partners, can get you booted off the service. Note the use of "tends to damage": the language of the contract does not require any proof of any actual damage.

First the spying issue, then the privacy issue, now this.
Tags:
Customer Abuse
Tuesday, April 30th, 2019 (
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If you've been following the case of Micheal Righi, a man who refused to show his receipt at Circuit City and was soon arrested (because he wouldn't show a police officer his ID), you know that our "security society" is pushing people to take away our rights and pushing others to accept it.
Fortunately, Micheal didn't back down, even when presented with a deal where they would drop all charges in exchange for giving up more of his rights.
I was presented with an offer to have my charges dropped in exchange for signing a document which asked the following of me:
I would not file a Section 1983 civil suit against the Brooklyn police department for infringing on my civil rights.
I would not make any disparaging remarks about the police department, with financial repercussions for doing so.
I would not discuss the details of this agreement.
These conditions were completely unacceptable to me.

Unfortunately, Michael and his family could not afford the time, effort, and money involved with a legal battle with the state. He accepted a deal where he gave up his right to sue them in exchange for immediate dismissal of the charges.
Thankfully, he is not under a gag order and can tell us how this turned out, but it's a shame and a crime that the court system is such that only those with enough money get justice.
Speaking of, people have been complaining to Michael about asking for donations such that he's decided to give away all the money donated even though it's $2000 short of what he's paid in legal fees so far. He says he can afford up to $10,000 to protect his rights and wants to remove all doubts about his intentions.
Let me say it again: it's a shame and a crime that the court system is such that only those with enough money get justice.
Tags:
Circuit City,
Customer Abuse,
Receipt Inspection,
Your Rights
Thursday, May 9th, 2019 (
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After one hour of use, a Vista machine that thinks it's illegitimate will go to a black screen with no functionality of any kind.
Remember the article about the activation servers failing and disabling thousands of computers a week or two ago? Combine that with this new policy and things should get pretty interesting. Does it seem to anyone that Microsoft is starting to go a little crazy in the head? It's like a paranoid king who starts killing off the subjects thinking they're going to turn on him.
The scary thing (if I hadn't seen it coming) is that this "feature" was built in to Vista and just needed to be remotely activated by Microsoft. Right now it's an hour then a black screen, but I wonder how far it can go? 10 minutes then self destruction?
Tags:
Customer Abuse,
Microsoft,
Vista
Thursday, May 2nd, 2019 (
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From Ars Technica:
The over 20,000 file-sharing lawsuits that have been filed over the past few years share a single distinction: not one of them has made it to trial. The RIAA is trying to keep Virgin Records, et al v. Jammie Thomas from a jury trial, filing a motion for summary adjudication on some specific aspects of the case.
…
A loss at trial would be even more catastrophic for the RIAA. It would give other defense attorneys a winning template while exposing the weaknesses of the RIAA's arguments. It would also prove costly from a financial standpoint, as the RIAA would have to foot the legal expenses for both itself and the defendant. Most of all, it would set an unwelcomed precedent: over 20,000 lawsuits filed and the RIAA loses the first one to go to a jury.

That pretty much sums it up. It would be so cool to see them lose. I wonder if the people who settled previously could join a class action lawsuit against them. Probably not, but that would be nice.
Tags:
Customer Abuse,
RIAA